Refund Policy

1. Overview

At ModernLooks.store, we’re dedicated to providing exceptional shopping experiences. If you’re not fully satisfied with your purchase, we’ve outlined a fair and convenient Refund & Return Policy to guide you through the process smoothly. Please read the following terms carefully to understand your rights and responsibilities.

2. Eligibility & Timeline

  • Return Window: Returns or exchange requests must be made within 7 days of delivery. After this period, we cannot accept returns unless the item is defective or incorrect upon arrival.
    This time frame aligns with policies from similar stores Modern Yard OfficialModern Lights.
  • Defective or Damaged Items: In the rare event that your item arrives damaged or defective, please notify us within 48 hours of delivery. Provide clear photographic or video evidence to initiate a return or replacement.
    Similar practices are seen in other stores requiring timely damage notifications ModernextModern Yard Official.
  • Cancellation: If your order has not yet shipped, you may request cancelation for a full refund. If the order has shipped, you’ll need to initiate a return upon delivery.

3. Return Conditions

Items eligible for return must satisfy these conditions:

  • Be in unused, unworn, and resaleable condition, with original tags and packaging intact.
    This is consistent with industry norms Modern LightsThe Modern Shop.
  • Include the original receipt or order confirmation as proof of purchase. Returns without valid proof may be denied.
  • Be accompanied by an unboxing video or clear photos if you’re reporting damage or defects. This helps us process claims quickly and accurately The Modern ShopModern Yard OfficialModernext.

4. Non-Returnable Items

Certain products are final sale and cannot be returned or refunded once ordered:

  • Customized, personalized, or bespoke items.
  • Perishable goods (e.g., food, plants).
  • Personal care or hygiene products.
  • Hazardous materials (flammable liquids, batteries, etc.).
  • Sale or discounted items and gift cards.
    These exceptions mirror common exclusions in the industry Modern LightsModern Yard Official.

5. Return Procedure

  1. Initiate Request:
    • Contact our support team at support@modernlooks.store or through the “Returns” section on our website within 7 days of delivery.
  2. Provide Details:
    • Include your order number, reason for return, and photographic/video evidence if applicable.
  3. Return Approval:
    • We’ll review your request within 2 business days.
    • Once approved, you’ll receive return instructions and a Return Authorization Number (RA#).
  4. Pack & Ship:
    • Pack the item securely in its original packaging, with tags and accessories.
    • Use a trackable shipping service (costs borne by you unless the return is due to our error).
  5. Inspection & Confirmation:
    • Once the return reaches us, we’ll inspect it and notify you of approval or rejection via email.

6. Refund Options & Timeline

  • Refund Method: Refunds will be credited to your original payment method or, for cash-on-delivery orders, issued as store credit.
  • Processing Time: Approved refunds are processed within 7–14 business days of receiving the return, depending on bank processing times.
    This aligns with standard timelines in similar stores (e.g., 7–21 days) theemodernhomes.comThe Modern Shop.

7. Exchanges

  • You may request an exchange within 7 days of delivery for:
    • A different size or color of the same product.
    • A product of equal or greater value (additional charges may apply).
  • If your requested item is out of stock, we’ll offer:
    • Store credit, valid for 12 months.
    • A refund if you prefer.
  • Exchange items should be unused, with tags and packaging intact, following the same return process outlined above.

8. Customer Errors & Ineligibility

Returns may be declined if:

  • Items are used, damaged, or altered after delivery.
  • Items are returned without original packaging or proof of purchase.
  • Reports are made after the 7-day window.
  • Cancellation or return is attempted post-shipment without following policy.

9. Shipping Costs & Deductions

  • Your Change of Mind: You bear return shipping costs. Refund will exclude shipping charges unless the return is due to our error.
  • Our Error / Defective Products: Upon confirmation of fault, we’ll cover return shipping or provide a return label.
  • Partial Refunds:
    • May be issued for items not in original condition or incomplete returns.
    • Late or missing refunds: Check your account, contact the payment provider, then reach out to us at support@modernlooks.store if still unresolved.

10. Store Credit

When applicable, refunds may be provided as store credit, subject to:

  • No expiration within 12 months.
  • Usable toward future purchases.
  • Communicated clearly during the review process if store credit is issued.

11. Legal Compliance & Rights

  • For customers in jurisdictions with a cooling-off period, such rights apply per local law (e.g., EU’s 14-day rule).
  • Our policy aims to adhere to the Consumer Protection Act, 2019 in India and other applicable regional consumer rights regulations Modernext.

12. Need Help?

Contact Us:

  • Email: info@modernlooks.store
  • Live Chat: Available on-site (Mon–Fri, 10 AM–6 PM IST)
  • FAQ: [Insert Link to your FAQ page]

Our support team is here to assist you with returns, exchanges, or refund-related concerns.

13. Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on our website, and the revised policy becomes effective upon posting. Your purchases will continue to be governed by the policy active at the time of your order.

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